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Question

 Madhan Raj (MadhanR7)
Cognizant

Cognizant
IN
MadhanR7 Member since 2013 5 posts
Cognizant
Posted: Jan 24, 2018
Last activity: Oct 12, 2018
Posted: 24 Jan 2018 20:49 EST
Last activity: 12 Oct 2018 14:47 EDT
Closed

Broken Queue items Requeue and notify through AES if any broken items

How to reset broken queue items automatically and notify to user through AES if any broken queue items

***Edited by Moderator Marissa to update group tags; platform capability tags***

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Posted: 6 years ago
Posted: 24 Jan 2018 22:10 EST
Akash Vibhute (Akash)
ai4process
Senior Consultant
ai4process
GB

You can set maxAttemps number when you are doing queue-for-agent. Alternatively, you can create another agent which browses pr_sys_queues table and manually repairs broken items with custom Java code. You can try java step from below post.

https://collaborate.pega.com/question/are-there-any-ootb-methods-re-queue-items-broken-queue

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