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Question

 Brahmeswara Rao (Brahmesh@)
Skandiabanken
Brahmeswara Rao
Skandiabanken
SE
Brahmesh@ Member since 2013 207 posts
Skandiabanken
Posted: May 11, 2021
Last activity: May 25, 2021
Posted: 11 May 2021 11:01 EDT
Last activity: 25 May 2021 13:36 EDT
Closed

How to Requeue Now-Processing Queue Items

We have many SLA events that are stuck at Now-Processing status (reason could be, the application server was restarted exactly during the same time ), However, those queue items are not processed later by the SLA agent, I don't see any option to re-queue/restart them from the landing page (like we have it for broken queue )..

I tried to requeue them using requeue function that is being used for broken queue but it didn't work .I thought ,The function (getSystemOperationsProvider().getQueueManagementAPI().requeue(itemList)) is built for broken queue only .

How do we handle those queue items programmatically? , what are properties to be updated/reset on the queue page to make it active? 

Does HFix-40048 still apply to 7.3.1?  

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Pega Platform 7.3.1
System Administration
Case Management
Financial Services

Posted: 3 years ago
Posted: 25 May 2021 13:36 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

@BRAHMESH@

I guess the real question is why is your agent not processing them. 

Is the agent running correctly on all nodes? How many nodes? Also maybe you have too many instances on the broken queue.

 

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