@mudavath you may want to contact our Consulting services for this question.

Standard functionality:

you can manage queue processors through the Admin Studio. Here's how you can do it:

1. Navigate to the Admin Studio.
2. Click on 'Resources' and then 'Queue processors'.
3. Here, you can view the state of each queue processor. You can stop a queue processor by clicking 'Stop' in the 'State' column. Similarly, you can start a queue processor by clicking 'Start'.
4. To delete items in a 'Resolved' state, you would need to create an activity to browse the items in the queue, check their status, and delete them if they are in a 'Resolved' state.
5. To re-queue items, you can use the 'Re-queue' or 'Re-queue All' options in the 'Agent queues' section.

Please note that managing queue processor rules requires one of the following privileges: pzQueueProcessorAdministrator or pzClusterAdministrator. Viewing the list of queue processors requires the pzQueueProcessorObserver privilege.

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Changing a queue processor Rule state

Monitoring queue processing