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Question

 Avisek Mondal (avisekmondal)
Tata Consultancy Services
Senior System Architect
Tata Consultancy Services
IN
avisekmondal Member since 2008 43 posts
Tata Consultancy Services
Posted: Sep 25, 2019
Last activity: Sep 29, 2019
Posted: 25 Sep 2019 5:55 EDT
Last activity: 29 Sep 2019 14:26 EDT
Closed

SLA Goal time diecrepancy

In our application, we are setting the SLA goal, deadline times through a property. While setting the value of this property we could see the date is getting set correctly. But the goal time escalation activity is getting triggered the next day. As an example : The goal time is set on 20190712 (we could see in audit history), but the goal activity fired on 20190713.

Can you please let me know how we can check why this goal time activity is getting triggered the next day?

It is not happening for all the cases but few cases.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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