Question
Cognizant Technologies
IN
Last activity: 22 May 2022 21:50 EDT
Exception while SLA goal time activity is executed
Hi All,
Suddenly in our lower environment we are getting the following exception when the SLA is getting executed.
Only authenticated client may start this activity: RULE-OBJ-ACTIVITY SYSTEM-QUEUE-SERVICELEVEL PROCESSEVENT #20130919T004413.044 GMT ReqID=B342B7F5267FCC335481FA37B04729203
com.pega.pegarules.pub.PRRuntimeException: Error: You lack access required to execute RULE-OBJ-ACTIVITY SYSTEM-QUEUE-SERVICELEVEL PROCESSEVENT #20130919T004413.044 GMT.
at com.pega.pegarules.session.internal.mgmt.Executable.updateStepStatusAndLog(Executable.java:901) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.Executable.activityProlog(Executable.java:833) ~[prprivate.jar:?]
Accepted Solution
Cognizant Technologies
IN
@shoyebkhan Bypass security checkbox in Agent Scheduler was getting unchecked automatically for ServiceLevel Agent.
Issue got resolved by checking it.
Coforge DPA
GB
@shoyebkhanIn your activity there is a configuration for this in Security tab. So you can try to uncheck that checkbox and try if you dont need authentication for this activity.
Regards
Bhavya
ai4process
PL
@shoyebkhanMaybe access group that the SLA entry was queued with is missing some access role/privs.
Accepted Solution
Cognizant Technologies
IN
@shoyebkhan Bypass security checkbox in Agent Scheduler was getting unchecked automatically for ServiceLevel Agent.
Issue got resolved by checking it.