Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 sayanti sen (sayantis0987)
Areteans

Areteans
GB
sayantis0987 Member since 2017 11 posts
Areteans
Posted: Jan 8, 2018
Last activity: Jan 8, 2018
Posted: 8 Jan 2018 7:00 EST
Last activity: 8 Jan 2018 10:25 EST
Closed

How to change Overall SLa calculation

According to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.

***Edited by Moderator Marissa to update categories***

To see attachments, please log in.
Case Management

Posted: 7 years ago
Posted: 8 Jan 2018 7:15 EST
Raviteja Chatakondu (Raviteja_CH)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
US

Hi,

If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose.

-Ravi.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice