Question
TATA Consultancy Services
IN
Last activity: 10 May 2018 13:36 EDT
Designer Studio recent items not showing
Hi Team, Designer Studio recent items not showing. I have verified the "System-User-Recents" table result is 0. and i have "pxUpdateRecents" privillage also. Please any one help me on that. Regrads, Muthu
Accepted Solution
TATA Consultancy Services
IN
EPAM Systems, Inc.
ES
Hi Muthu,
Thanks for posting on PSC.
Please open 3-4 rules and verify the data entry has been made in "data.pr_data_recents " table at the backend for these recently open rules.
Recent items are displayed in "pzRecentExplorerGrid" and data is configured from "Declare_pxRecents" data page.
Kindly verify, "pzPopulateRecentGadgetList" activity is working fine at your end. Was it not disable at the node level or any other alteration have been made in its default behaviour at your end.
Also, verify the content of node level "Declare_pxRecents" data page under "Data Pages" subheading in the clipboard.
Hope it helps you in isolating the root cause of the reported behaviour, kindly notify if it does.
Regards,
Asif
Pegasystems Inc.
US
Hi Nadimuthu,
Regarding this behavior i have the below queries/suggestions for you:
- Is this behavior happening to only specific operator or all operators across the application?
- If it is happening to any specific operator then you can query the PegaDATA.pr_data_recents table with where condition on pxUpdateOpName column.
- If it doesn't return any results then you can enable the logging for com.pega.pegarules.session.internal.async.RecentsDaemon class to DEBUG mode and open few rules then check in the PegaRULES log for any issues.
Hope this information might help you to troubleshoot this issue.
Regards
Mahesh
TATA Consultancy Services
IN
Pegasystems Inc.
US
Hi Nadimuthu,
Generally for each operator we process the recents and log message before persisting those messages. In your case i suspect that the recents are not persisted, in order to check the recent entries whether they are persisted or not you can try to check with a sample java code as follows:
Write a simple activity with the below code in a Java Step,
java.util.Map recentsMap = ((com.pega.pegarules.priv.context.PegaRequestor)tools.getRequestor()).getRecentsQueuedForSave();
Set entrySet = recentsMap.entrySet();
Iterator<java.util.Map.Entry> iter = entrySet.iterator();
while(iter.hasNext()) {
oLog.infoForced("Recent Item: " + iter.next());
}
Kindly share the log file after executing this activity from one of your operator where it is empty.
Regards
Mahesh
Accenture
US
I am also facing a similar issue. HOW and WHERE can i call this java code? Where should I put this Java Snippet so that it is forced to run?
Accepted Solution
TATA Consultancy Services
IN