Question
Incessant Technologies
IN
Last activity: 22 Dec 2017 4:44 EST
Configuring NLP in Facebook Chatbot Integration
Can some one please explain how to configure NLP in Facebook Chatbot Integration as a response to the user in the chatbot?
Thanks
Alekhya
***Moderator Edit: Vidyaranjan | Updated Categories***
Pegasystems Inc.
US
Hi Alekhya,
Are you trying to configure rule based NLP or model based NLP?
The rule based NLP can be configure by clicking the edit categories button in the screenshot you've provided. The category should match your create case command. You can then add some keywords to the approximate match category, as shown in the provided screenshot below to trigger the response.
Incessant Technologies
IN
Hi Perrs,
Thanks for your reply.
Here I want to mention about Pega NLP rather than Pega NLP Generated. Please check the screenshot I've provided.
How do I make use of sentimental model and intent models decision data to generate the response using NLP?
Thanks
Alekhya
Pegasystems Inc.
US
Right now there is no OOTB way to leverage the sentiment score for your chatbot. You can use Pega NLP and generate a text model using the format in the attached files for your taxonomy and training data to leverage the category returned from the text analysis.
Pegasystems Inc.
US
Hi Alekhya,
You can follow the documentation here: https://docs-previous.pega.com/decision-management-reference-materials/analyzing-natural-language-text-analytics to create a text analysis model.
Thanks,
-Skye
Pegasystems Inc.
US
Hi Alekhya,
Please refer the below analytics centre document to create analytics models. https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm
Thanks,
Sudhakar