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EAI Systems India Pvt. Ltd.
IN
Posted: May 23, 2018
Last activity: May 23, 2018
Last activity: 23 May 2018 10:38 EDT
Closed
Facebook Integration
Hi,
I have create one case when customer claims fraud then that case is created and that case is routed to workbasket.
After that CSR is select that case from work basket in interaction portal .
My requirement is that After selecting case from workbasket i want to open chat window so that CSR can chat with customer and resolved case.
How can i do this? any suggestaions
***Updated by moderator: Lochan to add Categories***
Thanks,
Deepak
Posted: 4 years ago
Pegasystems Inc.
IN
Hello Deepak,
For Facebook integration with Pega go through below article
https://docs.pega.com/how-post-updates-facebook-pega-platform