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Question

 Arnab Dutta (ArnabD75)
Ernst & Young LLP
Lead System Architect
Ernst & Young LLP
IN
ArnabD75 Member since 2014 8 posts
Ernst & Young LLP
Posted: Jun 14, 2022
Last activity: Jun 30, 2022
Posted: 14 Jun 2022 4:01 EDT
Last activity: 30 Jun 2022 7:10 EDT
Closed
Solved

Facebook data set integration

Hi,

I am getting the following exception in Pega when I try to configure a Facebook data set with valid app id, app secret and page token which is already verified using graph API on facebook developers portal.

exception

Please check the attachment and provide suggestions how to resolve this connectivity.

also raised Pega Incident request INC-226174

 

***Edited by Moderator Marije to add Support Case Details; update capability tags***

***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.7.1
Pega Decision Strategy Manager
Conversational Channels
Data Integration
DX API
Decision Management
Support Case Parallel

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 30 Jun 2022 7:09 EDT
Updated: 30 Jun 2022 7:10 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@ArnabD75 I have checked the investigation done on the support ticket and the outcome was that there is no issue from pega side.

From the past few years Facebook changed the way how API integration works for Apps - only approved/reviewed Apps can have API integrations, hence a Pega's Facebook/messenger Data Set won't reach Facebook's API for an unreviewed/unapproved App.

 

Next actions:

Please make sure the App has all the required accesses and that it's approved/reviewed by Facebook, so API integration is enabled.

I will close this forum thread based on the solution provided which is to check the Facebook's App approval settings.

 

 

 

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