Hi,

While I haven't seen that particular error before, a good place to start might be to trace an attempt to open an item that throws the error.  The trace might be able to tell you where the error is coming from.  If you have scenarios where opening an item doesn't throw that error, you could potentially trace one of those as well, to see where the missing parameter usually gets set.

Hope this helps!

-Kurt

Hi VIVEKR43,

Which CS or CSHC version your application is using?

There was a previous SR (CS v7.1.3) which dealt with the similar error. The local change was to update the Section CPMInteractionHeaderWrapper rule on CPM-Portal class to include CPMInteractionHeader Section (with disable auto refresh selected).

See attached screenshot.

Please try this local change and see if it works for you. 

Thanks,

Susan

Hi Vivek, 

Your CPMInteractionHeaderWrapper is from CardSrv ruleset. is this your own ruleset?

On my CS v7.21 system, CPMInteractionHeaderWrapper is from PegaAppCA:07-21-01. There is a checkbox of "Disable auto refresh". see attached. 

Can you open ootb CPMInteractionHeaderWrapper under PegaAppCA:07-21-01 and do a private edit and check the "disable auto refresh" checkbox?

Let me know the result.

Thanks,

Susan

forgot the attachment. adding it. 

Hi Vivek,

Please let us know if you do log an SR for this and its ID. That way we can track it and follow-up this discussion with the resolution.

Thank you,