Question
Morgan Stanley
IN
Last activity: 8 Sep 2016 7:11 EDT
What is PegaCA in Customer Service
In the customer service application i have seen class structure org as PegaCA.
What exactly is PegaCA?
***Updated by moderator: Lochan to update Category***
Accepted Solution
Pegasystems Inc.
US
CA stands for Customer Advantage. Pega CA was the name of the product prior to CPM (Customer Process Manager). Now it's simply called Pega CS(Customer Service). Even though tthe name has changed, the class PegaCA-Work as the default workpool is still present. This is to ensure backwards compatibility to any customers that may have built an Application using PegaCA-Work as the parent class of their work.
Pegasystems Inc.
IN
Hi Avinash,
Since this question is related to Pega CS, I would like to invite you to post your queries to our expert.
Click on the below link and add a reply with your question.
Ask the Expert - Pega Customer Service with Goutham Parcha
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Accepted Solution
Pegasystems Inc.
US
CA stands for Customer Advantage. Pega CA was the name of the product prior to CPM (Customer Process Manager). Now it's simply called Pega CS(Customer Service). Even though tthe name has changed, the class PegaCA-Work as the default workpool is still present. This is to ensure backwards compatibility to any customers that may have built an Application using PegaCA-Work as the parent class of their work.