Question
Commonwealth Bank of Australia
IN
Last activity: 25 Jul 2016 22:26 EDT
7.1.8 : Bulk transfer action filters assigments only current work pool, skips sub case assignments
Hi
When we do bulk transfer action,system filters only current workpool assignments (pxThread.pxCurrentWorkPool).
Suppose Case Structure is as below
A-B-C-D (Class Group : A-B-C)
|__A-B-C-E (Is a Class Group)
|__A-B-C-F (Is a Class Group)
|__A-B-G-H (Class Group : A-B-G)
Bulk Report: pyBulkProcessingTemplateWorkList lists only Assignments from A-B-C-D
Note:
1. Bulk Actions thread has pxCurrentWorkPool set to A-B-C. This is the first entry in the Application Rule >> Cases & Data Tab. If we update Application to have A-B-C-E first in the list. Report displays cases from A-B-C-E alone.
2. We did class join Assign-WorkList in pyBulkProcessingTemplateWorkList report.
Please assist. We wish to list cases from multiple Case Types and transfer them.
***Updated by Moderator: Lochan. Removed user added Ask the Expert and helpme tags. Apologies for confusion, shouldn't have been an end-user option; updated Category***
Accenture
AU
change the activity setworkinfo. Or change the ordering of case types in application rule. And why you have multiple work pools in single application?
when you say you have multiple case types it is under a single workpool or different. And in bulk transfer if you put filter of assigned user which can either be worklist or workbasket, it can list down the assignments. When u rembe this filter it shows the cases.
Pegasystems
US
Would this article and its related cases be of use? /Eric
Pegasystems Inc.
US
Gurushankar,
What version of the platform are you running? This sounded vaugely familiar, but after a quick search, all I found were a couple of work pool based display issues in PRPC 6.3. They were addressed by Pega 7, so assuming you are on a modern version of the product, this is probably something different.
Looking at pyBulkProcessingTemplateWorkList, it's not a final rule and meant to be extended. Can you modify it yourself to get all the data you want?
Thanks,
Mike