Hi Prakash Thank you for your query. Offers must always be created in the context of an issue and a group as they typically relate to a real world business issue and a grouping under the issue. This hierarchy helps you in defining and monitoring the metrics related the offers in their true context. For example an iPhone offer created under Sales/Handsets has a different meaning to an iPhone offer (same name) created under Retention/Proactive Retention. It is very unlikely that you would want to create an offer that will span multiple business issues and/or groups. Volume Constraints, on the other hand, need not be specific to issues and groups. You might want to create a system-wide volume constraint that you would like to use across all issues and groups. You may recall that you can use the same volume constraint in multiple marketing programs, that is, to limit the volumes across multiple marketing programs. Hope this clarifies. Regards Guru

Hellu Guru,

Thanks for your prompt response.

One follow up question, Is there any way to refrence Top level volume constraint in a another constraint created for issue/group. Same way as how segement can refer other segments exclusion/inclusion?

Thanks,

Prakash.

Prakash No. That's not possible. Regards Guru