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Question

 souvik rang (souvikr6439)
Capgemini

Capgemini
IN
souvikr6439 Member since 2018 1 post
Capgemini
Posted: Apr 24, 2019
Last activity: Apr 30, 2019
Posted: 24 Apr 2019 8:32 EDT
Last activity: 30 Apr 2019 9:16 EDT
Closed

Campaign with volume constraint does not display

Campaign with volume constraint is not displaying offer counts under 'run schedule' section and generating empty batch report after completing the campaign execution.

Please find the attachment for reference.

We are using pega marketing 7.4.

Thanks and Regards

Souvik Rang

***Edited by Moderator: Pallavi to update platform capability tags***

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Pega Marketing
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Posted: 6 years ago
Posted: 30 Apr 2019 9:16 EDT
Sriram Coimbatore Krishnan (Sriram Krishnan)
PEGA
Fellow, Software Architect, Outbound Runtime
Pegasystems Inc.
US

Seems like the volume constraint thresholds have been met even before the program run started. Most likely decremented by a previous run.

Did it work in earlier runs ? Please check the volume constraint rule itself to see if the counts got decremented before running the next run cycle. You also have an option to re-set on access, so that the systems resets it before every run starts.

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