Discussion
Pega
IN
Last activity: 18 Jan 2017 2:05 EST
search not working properly in case manger portal
Hi,
Unable to search all cases in the case manager portal.
some cases are getting searched, any one faced similar issue.
Pegasystems Inc.
IN
Hi Sathhesh,
Yes, we have seen similar issues has been reported by the customer. You need confirm on which portal you are executing the search.
1) If you are performing the search in designer studio then you can try below resolution.
Resolution --> Reindex the rules and try executing the serach . Steps for the same : Designer Studio -> System -> Settings ->Search and reindex the rules
2) If you are performing the search in case manager portal then you can try below resolution.
Resolution --> You need to verify the value of 'pzWorkLastUpdated' set in Activity "CPMSetSearchWorkParams" (which gets called from Activity "CPMSearchResultsWork"). You can private edit that activity and change its value to 'Updated Anytime'. Perform the search now and see it is working or not .Refer the screen shot attached for the other values applicable.
Regards,
Sudhish OP
Atos
IN
Hi Sudhish
still we are getting same issue.
what actually happens on search button as i'm not getting any error in logs and it occurs when we try through SSO it gives different result and on simple login it shows different.
gve reply me anyone with screecn shot if possible.
Techmahindra
IN
Hi Sathhesh,
Are you referring to searching of cases in designer studio or case manager portal.
Please confirm if indexing is properly done. You can traverse to this page via Designer Studio -> System -> Settings ->Search and reindex the rules. Perform search once reindexing is completed and let us know if you still facing issues.
Regards,
Shanthini Charles
Atos
IN
Hi Charles
Still i am same issue, searching in case manager portal.
what actually happens on search button as i'm not getting any error in logs and it occurs when we try through SSO it gives different result and on simple login it shows different.
gve reply me anyone with screecn shot if possible.
Incessant Technologies
IN
ReIndexing the DB should solve the issue. We faced a similar issue. If Reindexing doesnt work out, try raising a SR for the same.