Question
Coforge Technologies (Erstwhile Incessant Technologies)
GB
Last activity: 29 Aug 2019 4:35 EDT
Pega search for case ids not working properly
We have done class refactoring recently to a new classes ex: "xyz-work" from "abc-work". Post refactoring everything is working fine except "Case ID" search. Case ID search is working fine in Designer Studio, but in User Portals it s fetching the cases with older work classes which were already deleted and not able to open.
Pegasystems Inc.
IN
Hi Praveen,
Did you try to re-index the class which is refactored. Also verify the status of indexes if they are available from Designer Studio-> system->setting-> search landing page.
You can refer the below videos regarding search related issues for reference.
Regards,
Waseem
https://community.pega.com/video-library/global-search-and-reindexing-issues-part-1
Hi Praveen,
Did you try to re-index the class which is refactored. Also verify the status of indexes if they are available from Designer Studio-> system->setting-> search landing page.
You can refer the below videos regarding search related issues for reference.
Regards,
Waseem
https://community.pega.com/video-library/global-search-and-reindexing-issues-part-1
https://community.pega.com/video-library/global-search-and-reindexing-issues-part-2
Regards,