Hello, We are working to retrieve stats on KM articles used by a CSR while he/she is on a particular journey from 360 screen. I.e. we would like to know if there is any OOB option to know in which journey…
Hi, My client has been experiencing an issue with articles in their Customer Service application. When they search for certain keywords in the Knowledge Base, duplicate articles are returned that match…
Hi, I'm trying to accomplish following requirement: In a chart I have to count cases by a special information called "priority", I have 11 differents priorities but the chart only have to…
Does the language pack offered by Pega, contain translations only for the OOTB UI- field labels, button labels , Portal etc. For any custom UI we have built for the application, we have to use the…
Hi, I have a requirement to implement report to show the list of operator "Open" status cases count based on aging into consideration( means need to show the count of open cases based on days…
Scenario: I am trying to implement a self service advisor in Pega 8.4 customer service. I would like to do 2 things: Display articles and content configured in Pega Knowledge. Allow a user of the self…
I try to click an button to download a pdf file for user. but I don't want use action[Open URL in window]. So I use JS to call my Activty for this.like below https://community.pega.com/support/…
I have created a custom control with one parameter named "Index". I have used this control in Report Definition to format UI. When I use this control, it's not showing the option to pass…
Read More
Closed
2
Replies
470
Views
We'd prefer it if you saw us at our best.
Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.
