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Question

 Russell Welton (RussellW6092) Vodafone UK Ltd
Vodafone UK Ltd
GB
RussellW6092 Member since 2018 5 posts
Vodafone UK Ltd
Posted: Apr 26, 2019
Last activity: Apr 26, 2019
Posted: 26 Apr 2019 11:02 EDT
Last activity: 26 Apr 2019 12:17 EDT
Closed

WorkPage Message: Flow_NotPresent pzInternalCaseFlow

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Hey,

I am getting a message on my work page - when a case has finalised which states: Flow_NotPresent pzInternalCaseFlow - the case is completed however with running activity Work-commitWithErrorHandling It is failing to commit the case.

No obvious errors appear in Tracer or Logs.

Many Thanks

Pega Platform Case Management
Posted: 4 years ago
Posted: 26 Apr 2019 11:54 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
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Hello,

Do you have anything interesting on your logs? This is usually due to a configuration issue where the flow couldn't be instantiated.

 
Posted: 4 years ago
Posted: 26 Apr 2019 12:17 EDT
Russell Welton (RussellW6092) Vodafone UK Ltd
Vodafone UK Ltd
GB
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Nope logs are completely empty around execution time, flows are executed, I can call commit without error handling and the case flow is successful and is set to resolved completed. On trace absolutley no errors. Its Bizare.

It might be worth adding that this occurs when the flow runs a PDF attachment only? However running that flow seperately manually without case creation shows no errors.

We'd prefer it if you saw us at our best.

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