Question
DXC technology
IN
Last activity: 27 Feb 2019 0:43 EST
CoveredInsKey is not showing up in the workpage
Hello,
I have a parent cover (C-120) and under which i have created another cover case (AA-123)and covered tasks(task-100) under the same cover(AA-123). When i do obj-open-by-handle on parent cover (C-120) item then i can see all the pxCoveredInsKeys including the one i have created.
But when i open the Parent item properly from the portal then i could see all the pxCoveredInsKeys except the once i have created. Can you please advise what makes the difference here opening the item from activity and portal.
Accepted Solution
DXC technology
IN
Please close this post as this has been fixed by committing my parent cover (C-120) after creating the inside cover task (AA-123).
Thank you for your support MarcLasserre_GCS.
Updated: 26 Feb 2019 5:59 EST
DXC technology
IN
Our Pega version is 7.1.7. I have traced it and there is no error or exception and i can see all the pxCoveredInsKeys except mine on some page where we are doing Obj-Open-By-Handle to acquire the lock.
As i said it is fetching my pxCoveredInsKey when i do manual obj-open-by-handle through some activity on parent object but not fetching when we open it from portal.
Accepted Solution
DXC technology
IN
Please close this post as this has been fixed by committing my parent cover (C-120) after creating the inside cover task (AA-123).
Thank you for your support MarcLasserre_GCS.