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Question

 BARINDERPAL VIRDI (BARINDERPALV)
Tracfone Wireless

Tracfone Wireless
US
BARINDERPALV Member since 2019 2 posts
Tracfone Wireless
Posted: Dec 20, 2019
Last activity: Dec 20, 2019
Posted: 20 Dec 2019 15:42 EST
Last activity: 20 Dec 2019 21:40 EST
Closed

Workpage not Editable

We have scenario where user has input incorrect values in one of the field.based on this value the approval flow will either proceed or keep waiting until record with this value is created in another dependent system.

We have all approvals on the case However due to this incorrect static value the case is not progressing to Resolved Completed.

I was planning to change the value by editing Workpage. However edit button is greyed out for this case.

In past i have not seen this button greyed for any case.

What can be the possible issue/configuration leading to this?

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Case Management
Data Integration

Posted: 5 years ago
Posted: 20 Dec 2019 21:40 EST
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Can you use Live UI to capture this Edit button's configuration? Most likely, there is a visibility condition added there? If yes, then you can see why it becomes greyed out. 

 

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