Question
Atos Syntel
IN
Last activity: 29 Nov 2017 7:46 EST
Work on assignment present in another user's WorkList
Is it possible for a User to open and update an assignment present in a different user's WorkList (assuming that the lock on the assignment has expired).
Pegasystems Inc.
US
Hi Dilipan,
If the lock is not held by the other user then you can open the work object and update it if you have the privileges to that work object.
Regards
Mahesh
Atos Syntel
IN
When the other user opens the case(after the lock expire timeout) he sees the assignment name grayed out(disabled) in the open assignments section which prevents him from opening it.
Pegasystems Inc.
US
Apologies for the delayed response Dilipan, if it is an Optimistic locking then the second user should able to open it if he has the access. If it is Default locking mechanism then the second user can't open it.
Atos Syntel
IN
So the second user will not be able to open it even if the lock held by the first user expires (Under default locking mechanism).
Please confirm.
Pegasystems Inc.
US
If the lock expires, other users should be able to perform on the work object. I even confirmed the same at my end.
The assignment will not get greyed out for me even though the lock is held by some other operator(provided the first operator has access). If the assignment is greyed out, it means that the user doesn't have access to work on it.
Virtusa Consulting UK
GB
Hi Dilipan,
With default locking, if the lock has expired, then the other user can perform on the case.
With Optimistic locking, the other user can anyways perform on the case. Thanks.