Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

1
Replies
381
Views
Jyothsna Guntakani Member since 2018 7 posts
Cognizant
Posted: Jan 12, 2020
Last activity: Jan 13, 2020
Closed

Work object in users worklist

There is one work object in which we have two flows one is assigned to default@Humana Task : Please resolved all child cases. Another flow is assigned to user worklist. Unfortunately user clicked on default flow then work case got resolved completed but the case is still in the users worklist. What are the possible reason the case is in users worklist after the case got resolved completed? Thanks in advance.

To see attachments, please log in.
Case Management

Posted: 5 years ago

Did the UI get refreshed / reloaded? If the case got resolved completed, it should be removed from the worklist table. 

Can you collect the tracer log? From it, you can see the DB query and check how resolved completed case is retrieved. 

 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice