Question
Rakuten Card Co., Ltd.
JP
Last activity: 15 Feb 2023 1:57 EST
When RobotRuntime starts, no package loaded is displayed and Runtimeconfig.xml is initialized.
I installed RobotRuntime on my VDI. I confirmed that I can access RobotManager via PegaPlatform with a browser from VDI. From another VDI, I used RobotStudio to deploy the package to RobotManager. When I started RobotRuntime and tried to load the package, I got the following popup:
After getting the message, RobotRuntime.xml was initialized.
〇Things to check ・Why was the xml initialized?
・How can I download the package from the server and start the Runtime?
I am attaching the image below for reference.
Before RobotRuntime starts:
After starting RobotRuntime:
I installed RobotRuntime on my VDI. I confirmed that I can access RobotManager via PegaPlatform with a browser from VDI. From another VDI, I used RobotStudio to deploy the package to RobotManager. When I started RobotRuntime and tried to load the package, I got the following popup:
After getting the message, RobotRuntime.xml was initialized.
〇Things to check ・Why was the xml initialized?
・How can I download the package from the server and start the Runtime?
I am attaching the image below for reference.
Before RobotRuntime starts:
After starting RobotRuntime:
LogFile:
Pega.Loader.log
Pega.ProductLoader.log
Accepted Solution
Updated: 15 Feb 2023 1:56 EST
Pegasystems Inc.
US
@ShunsukeM6155 Do you perhaps have the wrong RuntimeConfig.xml assigned to your Bots? That may be part of the problem. Make sure it has all the correct settings.
Pegasystems Inc.
US
@ShunsukeM6155What do you mean by; "When I started RobotRuntime and tried to load the package..."? Packages should be assigned within Robot Manager. The message indicates that no package has been assigned. If you have not done so, I would first check your package in Robot Manager to make sure it is assigned to your user (or a group that the user belongs to).
Rakuten Card Co., Ltd.
JP
I checked RobotManager and confirmed that the Packages were assigned to the correct WG. I also checked the CommonConfig settings and confirmed that the WG is linked to Packages. However, I get an error when I start PegaRobotRuntime.
Accepted Solution
Updated: 15 Feb 2023 1:56 EST
Pegasystems Inc.
US
@ShunsukeM6155 Do you perhaps have the wrong RuntimeConfig.xml assigned to your Bots? That may be part of the problem. Make sure it has all the correct settings.
Rakuten Card Co., Ltd.
JP
We confirmed that the package download failed in the newly created environment because the RuntimeConfig.xml of robot manager was not edited. Improved by editing the RobotManager settings. thank you very much.