Rakuten Card Co., Ltd.
Last activity: 9 Feb 2023 1:39 EST
Processing when a Queue accumulates in RobotManager for a long time
If the terminal for robot processing has crashed and RobotRuntime has not started, the queue cannot be processed. If there is a delay in recovery, the queue will be stuck for a long time. We are considering the following methods to deal with this situation. Is it possible to configure the following settings using the basic functions of the product without coding? If so, please provide us with a reference document or a configuration method.
(1) A setting that treats a queue as an error if it is not processed for a certain period of time on RobotManager. For example, if a queue is not processed for 60 minutes after it arrives at RobotManager, the queue is forcibly treated as an error.
(2) Notify when a queue arrives while RobotRuntime is not running. If a queue arrives in a situation where the robot cannot process it, it will be notified by e-mail or log.