Question
Rakuten Card Co., Ltd.
JP
Last activity: 20 Dec 2022 2:10 EST
How to monitor robot terminals registered in RobotManager.
We are considering how to monitor a robot terminal registered in RobotManager when it encounters an error during execution. We would like to see if there is a way to detect it automatically on the RobotManager server side instead of the terminal side.
For example, can we do the following?
I think we can see the error from the RobotManager dashboard. In this case, is it possible to have RobotManager perform the following actions using the basic RobotManager function settings?
1. Output a text log file to indicate which terminal the error occurred at the time of error. 2. Send an e-mail to which terminal the error occurred.
Pegasystems Inc.
GB
Hi @ShunsukeM6155 ,
Robotics integration already supports sending an error code and description with the results. The basic response code can be three values "Did not complete", "Completed with errors", and "Completed". Robot Manager understands the first 2 as invalid outcomes routing these to separate work baskets and not resolving the assignment. It is possible to specialise this flow as it is an extension point in robot manager. You could simply add a notification via email on all errors and/or add error codes and manage those in your extension point.
It is very easy to do and you can apply all the power form Pega's case management.
Accepted Solution
Updated: 20 Dec 2022 2:10 EST
Rakuten Card Co., Ltd.
JP
Thank you for your answer. Am I correct in understanding that Robot Manager can issue e-mails, etc. based on the execution results of the robot terminal received by Robot Manager? Do you have any documents that would help us to set up the above?