The error doesn't seem to be related with the Package but with the RPA Service configuration. Did you configure the credentials to be used in the CredsUtil? If this is correct it might also be the splash screen what is falling. Did you monitor the startup?, when is it getting stuck, starting the Windows session or starting the Robot Runtime?
We have configured credentials in the CredentialManagerUI.
There are 3 entries:
RegistrationOperator - UserName and Password from RobotManager
RuntimeUser - UserName is the name of the VM
WindowsUser - UserName and Pasword is the data of the robotic account that has access to this VM
We have also checked Event Viewer and there are no entries for the login attempt
Maybe this is a problem with user permissions? What should the correct permissions be?
Posted: 11 months ago
Posted: 13 Dec 2021 5:04 EST
Angel Hermira (AngelHermira)
Principal Product Manager, Robotics
@Pawe?B88 , logs should be in the RPAService.log file (%ProgramData\Pegasystems\RPAService\RpaService.log). The log entries there should let us know whether there is an issue with the credentials or with the splash/login screen.
@Pawe?B88 , that looks like an issue with Scheduler. Which is the part of the RPA service that performs the login. If you have already verified the credentials I'd open an INC to Pega GCS so they can help you to review the SchedulerDefinition.xml and its configuration for the login screen for the VM that you are using.