Question
Hoverstate
US
Last activity: 8 May 2023 10:45 EDT
RPA failing to start from Robot Manager
We're just setting up Robot Manager to control the vm's with rpa service. The robot successfully registers with the work group, the packages are posted to Robot Manager, and assigned to the workgroup. When we tell the robot to start we get this error in the robot:
START failed for Robot: AZREU2870. Timeout waiting for robot to register.
I checked the RpaService log and I see this error:
Error | 05/05/2023 05:36:58.279 PM | 1 | MTA | Scheduler | AZREU2870 - Failed to setup RPA Service scheduled task: The network path was not found. System.Security.SecurityException: The network path was not found.
We're just setting up Robot Manager to control the vm's with rpa service. The robot successfully registers with the work group, the packages are posted to Robot Manager, and assigned to the workgroup. When we tell the robot to start we get this error in the robot:
START failed for Robot: AZREU2870. Timeout waiting for robot to register.
I checked the RpaService log and I see this error:
Error | 05/05/2023 05:36:58.279 PM | 1 | MTA | Scheduler | AZREU2870 - Failed to setup RPA Service scheduled task: The network path was not found. System.Security.SecurityException: The network path was not found.
at System.Security.Principal.WindowsIdentity.KerbS4ULogon(String upn, SafeAccessTokenHandle& safeTokenHandle) at System.Security.Principal.WindowsIdentity..ctor(String sUserPrincipalName, String type) at System.Security.Principal.WindowsIdentity..ctor(String sUserPrincipalName) at Microsoft.Win32.TaskScheduler.User..ctor(String userName) at Microsoft.Win32.TaskScheduler.TaskFolder.RegisterTaskDefinition(String path, TaskDefinition definition, TaskCreation createType, String userId, String password, TaskLogonType logonType, String sddl) at Pega.RpaService.Scheduler.SchedulerProgram.ScheduleLauncher(String userName, SecureString password, String workgroup, String operatorId, Nullable`1 sessionId, Nullable`1 robotIndex, String encryptedCredentials, Boolean logOff, Int32 shutdownTimeout) The Zone of the assembly that failed was: MyComputer
What troubleshooting steps can I take to find more details and fix this?
Thank you.