Question
LTIMindtree
LTIMindtree
IN
LTIMindtree
Posted: Oct 17, 2024
Last activity: Jan 9, 2025
Last activity: 9 Jan 2025 11:13 EST
Closed
Solved
what is the appropriate way to resolve a case.
Hi Folks,
I come up with one scenario, where on bulk upload we have to resolve all the cases which are there in excel sheet.
I was implemented these changes, by changing the stage to "Resolve Case" stage which was working perfectly.(case is getting reopened properly)
now, can we achieve this same by using
1. pxForceCaseClose method,
or by using
2. any independent flow which will update the status to Resolve and invoke other utilities configured at resolve stage.
(with these two approaches case is going to broken process after reopening)
Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 9 Jan 2025 11:13 EST
MOD
Pegasystems Inc.
GB
@SushilkumarB To resolve cases in bulk you can indeed use the pxForceCaseClose method. This method allows you to complete all work associated with the cases and can be passed the desired resolved status as a parameter. Additionally you can implement an independent flow that updates the status to 'Resolved' and invokes any other utilities configured at the resolve stage. However be cautious as resolving cases may trigger OOTB Pega code that commits the case which could affect your ability to rollback if needed. It's essential to ensure that your implementation aligns with your specific use case requirements.
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Configuring a Case resolution
Delete Cases in Bulk