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Question

 sudheer prakash (sudheerprakash)
SRINSOFT Technologies
Pega Technology Specialist
SRINSOFT Technologies
IN
sudheerprakash Member since 2016 30 posts
SRINSOFT Technologies
Posted: Feb 15, 2019
Last activity: Feb 28, 2019
Posted: 15 Feb 2019 21:46 EST
Last activity: 28 Feb 2019 1:34 EST
Closed

How to repoen a Resolved-Comoleted case.

How can I provide an option to "Reopen " a Resolved - Completed case . This Reopen option should appear in Actions dropdown.

***Edited by Moderator Marissa to update platform capability tags****

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Case Management

Posted: 6 years ago
Posted: 16 Feb 2019 17:54 EST
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Sudheer,

There is an OOTB activity Reopen that you can make use of.

 

Regards,

Vikash

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Posted: 6 years ago
Posted: 28 Feb 2019 1:34 EST
Upendhar Vanaparthy (Upendhar)
Accenture
Tech Lead
Accenture
SG

Hi Sudheer,

Once case is resolved, case will display Confirm screen. So to reopen the case provide a button in the confirm harness then call reopen activity in the action tab of button. (you can include when rules to define the conditions for displaying the button)

This will give the Reopen functionality to resolved cases.

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