Hi ,

I am using Customer Service Framework Pega Infinity 24.1 . we configured a web messaging channel.  configures the messaging queues and CSR with appropriate skills.  Used u+ bank wesite  to trigger the chat . when triggered a chat with OOTB connect with agent flow. the prechat flow works fine.  But no incoming chat pop up comes to interaction portal after prechat flow ends . CSR is available with necessary queues.

what else should we configure here? please help

thank you