Hi,

I have question on how to design the following process in Pega8.4. In the context of a case, 

1. it sends outbound correspondence 

2. process wait for 30 days for a response. if no response, create assignment to worker to evaluate next step.

3.During the 30 days, if the mail room app receive the respond, it will invoke a pega service to attach the respond, ends the wait and create review doc assignment to case worker.

I draw the flow with a wait shape for #2 and create a service for the mail room app to invoke to do #3, I use SetTicklet to move the flow to the Review Doc assignment. This plan does not work as the flow is still stayed on the Wait shape.

Is there a way to end the wait early by a background process say by calling an activity or sth, that way the SetTicket will work. Or there is another way to design this process?

Thanks for your time.

Benjamin