I have question on how to design the following process in Pega8.4. In the context of a case,
1. it sends outbound correspondence
2. process wait for 30 days for a response. if no response, create assignment to worker to evaluate next step.
3.During the 30 days, if the mail room app receive the respond, it will invoke a pega service to attach the respond, ends the wait and create review doc assignment to case worker.
I draw the flow with a wait shape for #2 and create a service for the mail room app to invoke to do #3, I use SetTicklet to move the flow to the Review Doc assignment. This plan does not work as the flow is still stayed on the Wait shape.
Is there a way to end the wait early by a background process say by calling an activity or sth, that way the SetTicket will work. Or there is another way to design this process?
@BenjaminHui Instead of wait shape you can add one assignment and route it to some work queue and configure an SLA of 30 days on it and an action on SLA goal/deadline to resume the flow to go to No Respond Assignment. Configure an Email listener to process the incoming email and in email listener activity resume the current flow to move to Resume Response.