Process stuck on a wait shape
Hi,
I have searched for similar issues, and even i find some posts, i didn't find the exact same issue :
A lot of instance of our case are stucked into a wait shape (not every instance).
The flow is composed of a wait shape configured with 2minutes interval and after that is a shape calling an activity.
A lot of our cases instances are stucked in the wait shape. We can End the wait manually and it continue the process, but why is PEGA not always functionning properly ? (some are stucked for more than 1 month without any reason)
I suppose that maybe the agent is not working properly.
We're using CSHC 7.1.4 on Pega 7.1.9
What should i look for ? How to know if there is an issue with the agent ?
Thank you.
Pegasystems Inc.
US
The Wait shape uses the ServiceLevelEvents agent.
- Is the ServiceLevelEvents agent running?
- Do you see a queue item for the work object waiting to be processed?
- What is the pyMinimumDateTimeForProcessing on the queue item?
- Is the queue item in a Scheduled or Broken-Process status?
Oligos
FR
Thanks for your reply.
- The agent is running because that problem doesn't happen every time
- After looking on the PR_SYS_QUEUE_SLA table, it seems that there is items in the queue in Broken-Process status
I'll look on application's log at the broken time to try to identify the root cause.