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Question

 LALIT KUMAR SINGH (Lalit_Singh)
EPAM Systems

EPAM Systems
CA
Lalit_Singh Member since 2012 55 posts
EPAM Systems
Posted: Jun 27, 2017
Last activity: Jul 18, 2017
Posted: 27 Jun 2017 23:25 EDT
Last activity: 18 Jul 2017 4:41 EDT
Closed

Adjust wait time for a wait shape

Hi Team,

I have a parent child case structure and due date is propagating from parent to child and this due can be update any time after child case creation.

In child case i have wait shape where I am using due date as timer for a wait shape.

How to reset the timer of Wait shape if due date is getting changed from the parent case.

Thanks,

Lalit

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Case Management

Posted: 8 years ago
Posted: 28 Jun 2017 4:04 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

The WAIT shape is creating an assignment with an associated pxDeadLineTime. So I would think you will have to recalculate the time and update the associated assignment.

 

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Posted: 8 years ago
Posted: 28 Jun 2017 9:05 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

I don't know if you can during your process. pyAdjustSLATimes is a FlowAction right, I thought you were under some processing driven by activities. So you may have to set the property yourself instead of calling a real FlowAction requesting user inputs.

 

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Posted: 8 years ago
Posted: 28 Jun 2017 11:22 EDT
LALIT KUMAR SINGH (Lalit_Singh)
EPAM Systems

EPAM Systems
CA

I am not talking about flowaction ,i was talking about activity pxAdjustSLATimes. 

Is this work for wait assignment ? and how do i propagate the prop value from parent to child ?

Thanks,

Lalit

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Posted: 8 years ago
Posted: 18 Jul 2017 4:41 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

I don't think you can easily work with pxAdjustSLATimes. This activity is working with an assignment, where the WAIT shape will not have assignment associated with.

 

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