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Question

 Brahmeswara Rao (Brahmesh@) Skandiabanken Brahmeswara Rao
Skandiabanken
SE
Brahmesh@ Member since 2013 201 posts
Skandiabanken
Posted: May 12, 2016
Last activity: Oct 4, 2018
Posted: 12 May 2016 1:49 EDT
Last activity: 4 Oct 2018 13:54 EDT
Closed

Wait shape is not working for time interval

Hi ,

The process has to be suspended for 2 mins .After the configured interval is passed,the process should progress forward automatically . but currently it's not moving forward to create an assignment automatically.

Time Interval : 2 Mins. and "pyContinueAfterWait" flow action is defined on outgoing connector of wait shape.

PRPC;71.8

Please suggest.


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Case Management

Posted: 8 years ago
Posted: 12 May 2016 3:16 EDT
Pankaj Rawal (rawap) PEGA Fellow, Software Architect, Platform Engineering
Pegasystems Inc.
IN

Is the Case configured with Default locking ?

Also can you check if the Case is locked during that time ?

Wait shape is processed by SLA Agent, you can also check queue instances to see if it has been processed and if there were any errors.

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Posted: 8 years ago
Posted: 12 May 2016 3:26 EDT
Brahmeswara Rao (Brahmesh@) Skandiabanken Brahmeswara Rao
Skandiabanken
SE

>> Yes ..Case is configured with Default Locking.

>> Case is not locked.

we don't see errors in broken process.

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Posted: 8 years ago
Posted: 12 May 2016 8:22 EDT
Brahmeswara Rao (Brahmesh@) Skandiabanken Brahmeswara Rao
Skandiabanken
SE

Configurations:

Below is  the starting flow for the work object.

Wait shape configuration:

Still the case is staying at "wait" action after deadline is passed, instead of process the flow to advance.

I don't see any issues in service level queue.

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Posted: 8 years ago
Posted: 30 Aug 2016 7:08 EDT
Kopuri Shalini (SHALINI KOPURI) Coforge DPA Limited Technical Architect
Coforge DPA Limited
CA

Hi Brahmesh,

Is this issue fixed. We are also facing the same issue. Could you please let us know the solution if any found.

 

Thanks,

Shalini Kopuri

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Posted: 8 years ago
Posted: 22 May 2016 15:11 EDT
Phani Sahukaru (sahup1) Pegasystems Inc. Phani Sahukaru
Pegasystems Inc.
IN
  • we noticed the same issue
    • I assume that the task will be queued by the time we specify on wait shape
      • and the processing would depend on first in first out of queue list which could be consuming time...
        • anyone please weigh-in on my understanding as we often notice SLA firing late.

also as Pankaj Rawal said - please double check if the agent 'ServiceLevelEvents' is enabled on the system.

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Posted: 7 years ago
Updated: 7 years ago
Posted: 30 Jul 2017 23:13 EDT
Updated: 30 Jul 2017 23:21 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Dasaradha,

Since this post is not recent, we are are not sure if this will be updated by the original poster. Here are 2 Support Articles I found over PDN which looks to be related: 

Wait shape is not waiting for the time-interval configured 

Wait shape not waiting for all cases to be resolved

In case, these do not help you, please create a new post by clicking Write a Post button present on the top right of this page.

Regards,

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Posted: 6 years ago
Posted: 25 Sep 2017 5:03 EDT
hussin basha (hussinbashak) Wipro Architect
Wipro
IN

Hi Brahmesh,

if it is taking exactly 15 miniutes to continue the process, then it is default behaviour of Queue(SYSTEM-QUEUE-SERVICELEVEL).Please check the attachment this can be helpfull.

Thanks,

Hussain

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Posted: 6 years ago
Posted: 17 Aug 2018 3:55 EDT
Orianne Siret (OrianneS) Sopra Steria
Sopra Steria
FR

Hello,

I read your attachment and we have exactly the same problem but I don't understand : 

"Reason: If the System queue contains more cases in queue, then by default pega will give 15 min for wait. If queue is not having much case, then after 1 minute system will continue from wait shape."

Just: why ? You mean if there is more than one item in the queue, Pega will dequeue all of them 15 minutes later ?  Why ? 

Thanks,

Orianne

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  • Mukesh Agrawal Venkatesh Gudeenti Matt Geiger Nicholas Wolfe Sarang Khulape
Posted: 6 years ago
Updated: 6 years ago
Posted: 17 Aug 2018 5:27 EDT
Updated: 17 Aug 2018 5:26 EDT
Gayatri Nistala (Gayatri) CollabPartnerz
CollabPartnerz
IN

HI Brahmesh,

We faced similar issue so can you try using SLA.

if you want sla configuration i will provide you.

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