User screen not loaded properly some times
Some times, User screen is not loaded properly. All the section item goes to the left side of the screen. This issue occurs rarely with designer studio also. Is this issue due to the server slowness, or?. Any optimization is required ?.
Pegasystems Inc.
FR
Hello,
What PRPC version are you running, do you have this issue with a specific browser version?
Legato Health Technologies
IN
Version 7.3 - Most of the time, this issue happening with user screen.
Legato Health Technologies
IN
PRPC Version 7.3 - Most of the time, this issue happening with user login. User uses the application using chrome.
Pegasystems Inc.
IN
Hi,
Is the issue specific to particular system like Windows, Linux, iOS? Does it happens with the screen resolution change?
Pegasystems Inc.
IN
Hi Praveen,
Have you customized anything? If yes, make sure that you have not removed any resize scripts?
Please share the issue screenshots.
BPM Company
NL
if any of the above mentioned questions would be answered, it will help. Plus, it looks like your css files are not properly loaded
Legato Health Technologies
IN
Hi Vaspoz,
Yes, it would be because of css files not loaded properly. This issue is not happening all the time with the same steps followed. May i know what could be the cause of this issue.
Accepted Solution
Updated: 31 May 2022 12:39 EDT
Pegasystems Inc.
IN
This seems to be an issue with css not getting picked.
Follow the below steps to truncate the cache table.
1. Take Database Backup
2. Shutdown the nodes affected by this issue.
3. Truncate "pr_sysgen_static_content" table which contains the assembled CSS files
4. Clear the Pega Temp Directory, one which has the generated java,classes and static content files.
5. Start the nodes.
6. Clear the browser caches and check the issue.