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Question

 Joao Fernandes (JoaoFernandes) PEGA Senior Manager of Specialist Solutions Consulting - Customer Service
Pegasystems Inc.
US
JoaoFernandes Member since 2010 7 posts
PEGA
Posted: Feb 28, 2019
Last activity: Mar 1, 2019
Posted: 28 Feb 2019 12:49 EST
Last activity: 1 Mar 2019 0:17 EST
Closed

updated offer not showing in WSS portal

course Pega Decisioning Consultant, Version 7.4

section 14, step 4, Update the Best Card Offer strategy to implement business rules

after updating the Best Card Offer NBA strategy, I should be able to login in to the WSS site and instead of seeing Generic offer, see custom offer for Troy

I still only see Generic Offer; Is this the correct strategy to be updated and being referenced by the RTC on the website?

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Pega Academy

Posted: 5 years ago
Posted: 1 Mar 2019 0:17 EST
Bhuvaneshwari MH (Bhuvaneshwari) PEGA Manager, Curriculum Development, 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi, 

Did you click on the Generic offer before performing Step 4? If so, the system considers it as a positive response, that is the customer being interested in the offer and hence you will not see the Cashback offer post strategy change. Please try logging in as Troy and refreshing the website a couple of times. 

When you do not click on the offer and just refresh, the system understands it as the customer being disinterested in the Generic offer and will present the cashback offer. Hope this helps. 

By the way, we also have the version 8 of the course available. 

The latest version of the course can be found at - https://academy.pega.com/library/8/pega-decisioning-consultant

 

 

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