Question
Ernst & Young LLP
US
Last activity: 17 Feb 2021 10:20 EST
Unable to invoke robotic automation from this screen. The automation service is either unavailable or this system is not authorized to execute automations. You have the option of either quitting or continuing with your work flow.
Not able to load "Automation" from the designer studio. I have gone through all the posts on the PDN and I see many people are facing the same issue. Still not found a right resolution.
Accepted Solution
TCS
IN
Pegasystems Inc.
US
Are you following any kind of documentation?
- https://docs-previous.pega.com/pega-rpa/configuration-robotic-desktop-automation-rda-your-application
- https://docs-previous.pega.com/pega-rpa/integration-robotic-desktop-automation-pega-platform
We will need to know more details. what have you configured in Pega Platform for RDA? Your Pega Robotics settings look good. One note, you have populated the PegaServer in your RuntimeConfig and set it to be localhost. Is that correct? I would refrain from setting that value unless you are using the Package Server.
Ameriprise Financials
IN
Here are steps that fixed this issue for me.
Step - 1 - Open %AppData%/OpenSpan folder
Step - 2 - Locate Robotics section in RuntimeConfig.xml file and update as below.
<LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" JWTSecurity="false" PegaServerURL="http://localhost:8080/RobotMgr" />
Step - 3 - Update StudioConfig.xml as below from same folder if you are using personal edition of Pega Platform
<PegaServer baseUrl="http://localhost:8080/prweb/api/v1/" />
Step - 4 - Open C:\ProgramData\OpenSpan\CommonConfig.xml and update as below if setting for RDA
<Server name="RobotManager" baseURL="http://localhost:8080/prweb" enabled="true" proxyAddress="" RPA="false" authenticationType="Basic" workgroup="" robotName="{MachineName}"/>
Step - 5 - Open/Login your Pega Platform UI and go to Records>>Integration-Resources>>Service Package>>API>>Context and Uncheck "Require TLS/SSL for REST services in this package" Check box
Step - 6 - Create a Robotic Automation using "Robot Activity" in Global Container with Activity Name should be same as in Flow Action in your UI & Class Name in Org-App-Work-Class format. Your automation should run on robot activity start event.
Step - 7 - Run your automation either in Runtime or Studio.
Here are steps that fixed this issue for me.
Step - 1 - Open %AppData%/OpenSpan folder
Step - 2 - Locate Robotics section in RuntimeConfig.xml file and update as below.
<LocalApiService enabled="true" SSL="true" port="9443" allowedOrigins="*" JWTSecurity="false" PegaServerURL="http://localhost:8080/RobotMgr" />
Step - 3 - Update StudioConfig.xml as below from same folder if you are using personal edition of Pega Platform
<PegaServer baseUrl="http://localhost:8080/prweb/api/v1/" />
Step - 4 - Open C:\ProgramData\OpenSpan\CommonConfig.xml and update as below if setting for RDA
<Server name="RobotManager" baseURL="http://localhost:8080/prweb" enabled="true" proxyAddress="" RPA="false" authenticationType="Basic" workgroup="" robotName="{MachineName}"/>
Step - 5 - Open/Login your Pega Platform UI and go to Records>>Integration-Resources>>Service Package>>API>>Context and Uncheck "Require TLS/SSL for REST services in this package" Check box
Step - 6 - Create a Robotic Automation using "Robot Activity" in Global Container with Activity Name should be same as in Flow Action in your UI & Class Name in Org-App-Work-Class format. Your automation should run on robot activity start event.
Step - 7 - Run your automation either in Runtime or Studio.
Step - 8 - Check https://localhost:9443/api/v1/runtime/IsAvailable in web-browser. Response should be "Runtime REST service is available"
Step - 9 - Check https://localruntime.pega.com:9443/api/v1/runtime/IsAvailable in web-browser. If response is "Runtime REST service is available" then you are ready to run your automation form Pega UI. If response is as below
The webpage at https://localruntime.pega.com:9443/api/v1/runtime/IsAvailablemight be temporarily down or it may have moved permanently to a new web address.
ERR_TUNNEL_CONNECTION_FAILED Then flow these additional steps.
- Open IE and go to Tools>>Internet Option>>Connection>>Lan Setting and Uncheck "Use Proxy Server for your Lan" Option
- Retry accessing https://localruntime.pega.com:9443/api/v1/runtime/IsAvailable This time response should be "Runtime REST service is available"
- Now run the automation. It should be working fine.
Staidlogic LLC
US
Hi NandSwami
I followed all steps provided by you. But both the URL shows ERR_CONNECTION_RESET ERROR.
https://localhost:9443/api/v1/runtime/IsAvailable
Hi NandSwami
I followed all steps provided by you. But both the URL shows ERR_CONNECTION_RESET ERROR.
https://localhost:9443/api/v1/runtime/IsAvailable
https://localruntime.pega.com:9443/api/v1/runtime/IsAvailable
I checked netstate command for whether port is open or not and it shows 9443 is listening.
Still I am getting the same error.
Please help me understand the cause and solution
Regards
Santosh
Pega
IN
Hi Nandkishore,
Followed the steps mentioned for calling automation from flow action but getting below error message in Pega application
Unable to invoke robotic automation from this screen. The automation service is either unavailable or this system is not authorized to execute automations. You have the option of either quitting or continuing with your work flow
I was using non-SSL and service package API SSL is unchecked.
when step 8 & 9 URL are opened getting below message
Error Code: INET_E_RESOURCE_NOT_FOUND
Thanks,
Raghunath
Ameriprise Financials
IN
Hi Raghunath,
Error Code: INET_E_RESOURCE_NOT_FOUND is a known Microsoft Windows-10 issue with MS Edge. Please try any other browser or Chrome and let see if that fixes your error.
Regards
Nand
Cognizant
IN
Hi,
Can you please provide help on below step2 configuration in RuntimeConfig.xml?
PegaServerURL="http://localhost:8080/RobotMgr". Is RobotMgr is any Servlet needs to be deployed in Pega Server?
Thanks,
Vadivel M
Updated: 20 Apr 2020 7:48 EDT
Cognitonic Systems
IN
Hi i followed the same u gave but still i am getting the error please find the below image 
that i config
Pegasystems Inc.
US
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Marissa | Senior Moderator | Pega Collaboration Center