Troubleshooting Output DB Template
How can I troubleshoot the output DB template execution after I run the primary schedule for an outbound campaign?
I have created an external email treatment that is mapped to my actions. After I run the outbound campaign I am not getting any results in the DB template even though the run was completed and the NBA strategy returned results.
I have followed the guidance on Pega Academy however that is not explicitly explained how to configure a DB template for an external email treatment.
I have used the "Finalize template at the end of each outbound run" in the DB template landing page however when I select preview the CSV file is empty.
Any idea how I can investigate the issue further?
Thanks in advance