transfer work object to another operator in Screen Flow
Can we use OOTB flow action "pyTransferAssignment" for transferring of assignment to another operator?
Ex: I have 5 screens in a screen flow, work object will save on the last step.
In the 2nd and 3rd screen, I want to route the work object to different operators?
***Edited by Moderator: Pallavi to update platform capability tags***
Accepted Solution
Updated: 27 May 2020 6:29 EDT
Nz Police
NZ
Ideally , screen flow are used to serve the purpose of being operated by same operator .It is configured only in the start shape. It can be routed only to operators and the same (only one) operator is responsible for completing all the steps.I do not think pyTransferAssignment can be used directly to transfer to another operator if using screen flow.
You can check below thread which might be helpful for your case :
https://collaborate.pega.com/question/routing-screen-flow-middle-assignments
TCS
IN
Hi Sam,
Thanks for the reply,
I have a screen flow with 3 screens(assignments). I must be able transfer the case(using pyTransferAssignment) to any operator. All the 3 assignments in screen flow should be assigned to the new operator.
The issue im facing is only the current assignement(screen, say 1st screen) gets assigned to new operator when transfer assignment flow action is called. The other screens will still be in worklist of old operator.
CBA
AU
can you try below link may give you some insights
https://collaborate.pega.com/question/screen-flow-step-query