Screen flow Work basket routing
Hi Team, I have configured WB routing at the start shape of a screen flow (which has 4 assignments), after finishing the first assignment it is being routed back to WB, user is not able to complete the next 3 assignments.
user had to begin it again from the WB, on completing the second assignment it is routing back to WB again( repeating until last)
is this the expected behavior..!, please reply!
Thanks in advance.
Harsha K
Accepted Solution
Updated: 21 Sep 2021 8:32 EDT
Rulesware
PE
@HarshaK Please try checking the "For each also consider assignments in work queues" checkbox in the flow actions.
See the attachment.
Updated: 20 Sep 2021 6:42 EDT
Pegasystems Inc.
IN
@HarshaKIt is the default behavior of the screen flow to route all the assignments in it based on the routing mentioned on the start shape.
Updated: 20 Sep 2021 6:52 EDT
Wells Fargo
IN
Hi @pavan3753, Thanks for the quick reply, is there a way to achieve this requirement, once the operator pics the assignment from WB, he should be able to complete the remaining in the same ScreenFlow without going back to WB. ( I thought of creating a dummy assignment before entering to the Screen flow and use auto-submit it on opening, then route it to the current operator in ScreenFlow start shape, but business not ok with it due to unnecessary/wait screens were getting displayed ) Thanks,
Harsha K
Pegasystems Inc.
IN
@HarshaKWill it work if you transfer assignment to the current user in the post processing of the assignments using pxTransferAssignment?
Accepted Solution
Updated: 21 Sep 2021 8:32 EDT
Rulesware
PE
@HarshaK Please try checking the "For each also consider assignments in work queues" checkbox in the flow actions.
See the attachment.
Ernst & Young LLP
IN
@HarshaK You need to do customization for this.
Use Custom activity to route to WB in screen flow and call the screen flow in a ProcessFlow. (PFA the screenshot)
After first assignment, use an utility/post-activity of the first flow action, PFA the screenshot and do the changes, it will work.