Question
Cognizant Technology Solutions India Ltd.
ES
Last activity: 4 Oct 2018 13:54 EDT
Route an screenflow to work basket
Ho w to route an assignment in a screenflow to an workbasket. In pega 7 there is an option to put router activity but it is not taking the toworkbasket activity. Is there any work around? This is urgent.
Thanks in advance.
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Pegasystems Inc.
IN
Cognizant Technology Solutions India Ltd.
ES
Hi Phani Thank you for the prompt response. This approach is currently in place but business didn't like the autosubmit and also it have a problem if user don't do anything with the object and it is still in his queue.
Bits In Glass
IN
Hi,
If User doesn't perform anything and is still in his queue, you can implement an SLA at the start of the screen flow using an utility. In the SLA activity try to reassign it to WB using ReassignToWorkBasket OOTB activity.
Pegasystems Inc.
NL
I found a nice way to fix this without additional assignments. You can add a parameter to the screenflow with teh name "SwitchToWorkbasket". When you call the screenflow make sure you pass the value: true
This will override the default behaviour and route it to a workbasket
Luxoft
IN
Hi Geerj, I tried the same way as mentioned by you by adding a custom activity on the start shape and made switchtoworkbasket parameter as true, But still i am facing the error as data-admin-operatorID is not found. Could you please let me kow if am i missing anything
Pegasystems Inc.
NL
Hi Arun,
The main point is that you also set the parameter as input to the screenflow and not just the router activity. The parameter should then be forwarded into the activity as well of course. This way the parameter value gets reapplied whenever a new assignment is triggered.
Cheers,
Jeroen