Question
American Express
US
Last activity: 2 Feb 2017 22:47 EST
Advance flow is not working for screen flow SLA
Configured SLA for Screen flow in process tab(Work object level).
For Goal/Deadline escalation, selected advance flow as an action and provided Flowaction parameter.
But, Flow is not moving further.
Pega v7.1.7
Thanks,
Sudeer.
***Updated by moderator: Lochan to add Categories***
Accepted Solution
Pegasystems Inc.
IN
Thanks for the detailed requirement :)
Advance flow will not solve this issue since the assignment is actually internal screenflow assignment and advance flow will not end the current flow and jump to next shape in outer flow. Advance flow will only advance one step next which should be the next assignment in screenflow. What you need to do here is to set a ticket to the end shape of screenflow and raise a ticket using SLA action which will ideally end the screenflow and move to next step in main process.
Let us know if this helps :)
Pegasystems Inc.
IN
Hello Sudheer,
Thanks for posting your query in PSC :)
Could you refer the Support article (https://community.pega.com/support/support-articles/advance-flow-does-not-work-subcase reported on Pega 7.1.7) is similar to the one mentioned by you. If not, kindly provide the configuration screenshots.
Regards,
Rincy
Pegasystems Inc.
IN
Could you tell us what exactly are you trying to achieve here ?
Advance flow does not make logical sense for a screenflow since for screenflow SLA is defined at flow level and not assignment level.
American Express
US
We have requirement like when main flow reaches screen flow for Data capture and user not have taken any action in data capture screens for 24 hrs, then systematically end the screen flow data capture process and resume the main flow to end complete process.
So i have kept SLA in screen flow in work object level. In SLA i have set deadline time as 24hrs.
First perform action, called an escalation activity which will set few values in data capture screen.
Second perform action, selected Advance flow and passed flow action parameter to end the screen flow process.
When I open the case, I am able to see the values which i have set in escalation activity. But, the case is still in screen flow and it is not moving from screen flow to main flow.
Thanks everyone,
Regards,
Sudeer.
Accepted Solution
Pegasystems Inc.
IN
Thanks for the detailed requirement :)
Advance flow will not solve this issue since the assignment is actually internal screenflow assignment and advance flow will not end the current flow and jump to next shape in outer flow. Advance flow will only advance one step next which should be the next assignment in screenflow. What you need to do here is to set a ticket to the end shape of screenflow and raise a ticket using SLA action which will ideally end the screenflow and move to next step in main process.
Let us know if this helps :)