Screen flows not working in Pega 7.3
Hi,
I am trying to create a Screen flow in my Dev environment but its not showing the templates under Additional configuration while creating flows. We are using Pega CRM 7.22 on Pega 7.3.0.
Is this anything related to the product?
Your inputs reg this are highly appreciated.
***Moderator Edit-Vidyaranjan: Updated SR details***
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the associated Support Request, SA-89511 Clicking View additional configuration options returns no result was generated as the resolution.
Please reference the above SA if you have the same question.
Pegasystems Inc.
US
What do you see for the D_pzAvailableTemplates data page when tracing?
I found this issue on 7.3.1.
Cognizant Technology Solutions
IN
Hi,
Thanks for the reply. I traced while clicking the view Additional configuration option and found the data page pZAvailableTemplates is failing due to query time out. I have attached the error screen from tracer.
Pegasystems Inc.
US
Please try to use the following DSS and let us know if this resolves the issue:
* Purpose: reporting/useForceOrderHint Ruleset: Pega-RULES Value: true
* Purpose: reporting/useForceOrderHintForRRandAC Ruleset ; Pega-RULES value: true
* Purpose: reporting/useMergeHintForRRquery Ruleset: Pega-Reporting Value: true
Cognizant Technology Solutions
IN
I have added these 3 DSS. Restarted the environment and tried creating screen flow again, but still getting the same error.
Will the HFIX resolves this issue?
Pegasystems Inc.
US
I tried to check for any existing issues with a similar exception in the 7.3 version, but could not find any. Maybe it is a bug, raise an SR to debug this further.
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the associated Support Request, SA-89511 Clicking View additional configuration options returns no result was generated as the resolution.
Please reference the above SA if you have the same question.