Transfer case to another workparty
Hi All,
I have a screen flow where it is assigned to current operator. Current assignment i want to transfer to another workparty. From case wide actions calling the local action to update the workparty with new details. But I'm not able to route that to new operator. I tried to call an activity ToWorkParty and pxtransferassignment. But I'm not able to achieve it.
The section which display the assignment details by D_pyCaseContents dpage still shows the old assignment details.
Thanks in advance
Capgemini
IN
@SuryaG89 Hope below thread helps.
https://collaborate.pega.com/question/re-assign-screen-flow-another-user
LTIMindtree
IN
I tried to call the pxTransferAssginment.... in this activity acquireWorkObject is called... in this activity newassignpage context is changing from Assign-worklist to work class of my case. so its not able to find the activity Reassign which is in work- class and failing.
But directly used the Reassign activity instead of pxTransferAssginment. working fine.
Any suggestions would help me.
Thanks!!
Cognizant technology solutions
IN
@SuryaG89 Call Reassign activity to transfer the assignment to new workparty.
Provide pyWorkParty(abc).pyWorkPartyUri as parameter to reassign activity.
Make sure pyworkparty details are updated before calling Reassign activity
LTIMindtree
IN
@Ravi Kumar Reddi
I tried this. This is working fine. But i wanted to know why newassignpage context is changing. Pega used java step to pull workpage (in pxtransferassignment->Acquireworkobject activtiy) data but class is getting changed. so not sure why??.
If you know why it is happening let me know.
Thanks
Cognizant technology solutions
IN
pxtransferassignment --This Activity can be used standalone - such as from bulk processing - or from a flow with the given parameters.
Please see description and usage of that activity.
LTIMindtree
IN
@Ravi Kumar Reddi
Thanks!!