Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Damien Richard (DamienRichard) Sopra Steria Damien Richard
Sopra Steria
FR
DamienRichard Member since 2013 12 posts
Sopra Steria
Posted: Aug 7, 2020
Last activity: Aug 10, 2020
Posted: 7 Aug 2020 7:46 EDT
Last activity: 10 Aug 2020 12:20 EDT
Closed

Smart shape Create case

Is it possible to create and run a case by using a Create case smart shape?

When I ran a case that perform this I can see that the new case is created but I keep going on the current case.

To see attachments, please log in.
Pega Platform 8.4 Case Management

Posted: 4 years ago
Posted: 10 Aug 2020 4:13 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR

Hello, 

I don't think you will have such option with the Create case smart shape. I guess you could try a Utility shape instead to work with pyWorkPage and newAssignPage but that will be custom

To see attachments, please log in.
Posted: 4 years ago
Posted: 10 Aug 2020 12:20 EDT
Suman Kumar Bhowmick (SumanKumar) PEGA Senior Manager, Product Management, Security
Pegasystems Inc.
IN

Hi,

When you use create case smart shape your new case would get created and its execution would get started. And your current case would contenue to run as well. If you would want to stop your current case till the created case is resolved, you can use a wait shape. 

 

Regards,

Suman

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice