Create PDF Smart Shape
I have configured a Create PDF smart shape in our flow.
The Attachment is not visible in the case. Any Idea, Why? I'm using a simple section with basic information.
***Updated by moderator: Lochan to update platform capability***
Accepted Solution
TSPi
US
There is a visibility condition configured at the second grid that displays all the Attachments. [Checkbox property called .pyIncludeSubCase] is always Hidden.
The Grid condition is to check if this property .pyIncludeSubCase = true, then all the attachment will be visible. Since this .pyIncludeSubCase property is blank the attachment are not visible.
Pegasystems Inc.
US
Maybe the section is not refreshed. Can you share more details on the flow process and section you are using to display the attachments?
TSPi
US
I have attached Screenshots from the Flow and Shape Details. I'm not using any Custom Section to display Attachment, I'm assuming the Attachment would show up and available to download in the Right navigation under attachment section (OOTB).
Please correct me if I'm wrong.
Pegasystems Inc.
US
It looks like you are using the pyCaseAttachments section. I tried the version in Pega-EndUserUI:07-10-17 and UI-Kit-7 and both are working for me. The pyAttachments property is used in those sections and it should refer to D_AttachmentList. Your screen shot looks a little different from what I see. It looks like yours shows the category; whereas, I just see the file name.
This was my test.
Can you set up a simple test using the OOTB [email protected] operator and see if that works? If it does, then you can compare rules to see if there are differences in your application.
Accepted Solution
TSPi
US
There is a visibility condition configured at the second grid that displays all the Attachments. [Checkbox property called .pyIncludeSubCase] is always Hidden.
The Grid condition is to check if this property .pyIncludeSubCase = true, then all the attachment will be visible. Since this .pyIncludeSubCase property is blank the attachment are not visible.
Pegasystems Inc.
US
I created the same use case [added a Create PDF smart shape in the flow] on my Pega 7.4 system. It worked ok. I saw the PDF file was created. Can you check the tracer log and see if Work-.pxCreatePDF is invoked?
Pegasystems Inc.
US
I just tried the same on my Pega 7.1.9 system (I noticed that you have 7.1.9). It also worked.
For the "Create PDF" smart shape, did you open it and added required section name and the description for it?