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Question

 nikhil kumar (nikhilk7251)
Verizon Data Services
Senior software engineer
Verizon Data Services
IN
nikhilk7251 Member since 2016 61 posts
Verizon Data Services
Posted: Aug 7, 2018
Last activity: Sep 6, 2018
Posted: 7 Aug 2018 6:41 EDT
Last activity: 6 Sep 2018 23:47 EDT
Closed

Create PDF smart shape is not populating values in the pdf

I am using the smart shape Create PDf to create a pdf . The pdf is getting generated but sometimes the values are getting populated and sometimes not . I verified that the values are available in the clipboard every time but still the pdf is not displaying the values most of the time. I am using pega version 7.3.1 . Can somebody suggest any fix for it.

***Edited by Moderator Marissa to update platform capability tags***

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Case Management

Posted: 6 years ago
Posted: 7 Aug 2018 13:02 EDT
Jeff Watters (JWatters)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
US

Is there a consistency to what is not populated, i.e., integer, text, etc. ? Is it the same eform each time? Is the error created from the same lifecycle and/or utility?

I created this document for our new team members and has consistently worked. It appears you are familiar with the steps but you may find additional information you can use.

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Posted: 6 years ago
Posted: 6 Sep 2018 21:56 EDT
Naveen Kumar Gattupally (Naveen Naanu)
Vodafone
Senior Manger
Vodafone
IN

Hello Nikhil, 


Can you validate HTMLTOPDF Activity Markup from the tracer, when the incident occurs again? 

There might be two things happening. 
1. content may appear in PDF with the invisbile mode, you can select the content in PDF with the cursor you will see text been selected. this is because CSS styles are missing (Mostly this might be the issue you are facing according to the description you have provided).

2. The stream which is passing to HTMLTOPDF might be empty. 

Regards,
Naveen
 

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