Question
Canadian Tire Corporation Ltd
Canadian Tire Corporation Ltd
CA
Canadian Tire Corporation Ltd
Posted: Jan 25, 2022
Last activity: Apr 25, 2022
Last activity: 25 Apr 2022 5:33 EDT
Closed
Solved
Smart Disputes - Two Partial Chargebacks on Same Transaction
Is there system limitations to allow a user to submit two partial chargebacks on the same transaction? The scenario would be;
One partial chargeback for "item not received" = $50
One partial chargeback for "defective item" = $50
Total transaction amount = $100 (1 ARN)
***Edited by Moderator: Pooja Gadige to add capability tag***
To see attachments, please log in.
Accepted Solution
Posted: 4 years ago
Updated: 4 years ago
Updated: 27 Jan 2022 8:24 EST
GoldmanSachs
GoldmanSachs
IN
@JamieSchuman
Hi Jamie,
In Smart Dispute application, we do not have any restrictions on submitting multiple partial chargebacks. on the same transaction. The users can modify the dispute amount and submit the chargebacks. The only check would be the cases would be listed as duplicates and users always have an option to move forward as it is not the duplicate.
In terms of scheme, MCOM does allow the above scenario of having multiple chargebacks active until total dispute amount does not exceed the transaction amount. However Visa has some restrictions in having 2 active cases at same time.
Regards,
Rakesh