Question
Canadian Tire Corporation Ltd
CA
Last activity: 27 Jan 2022 8:26 EST
Smart Disputes - 'Response expected date' in MasterCom Tab
Looking for details of how the following date is calculated or where it is pulled from.
It doesn't appear this date lines up with other significant dates for the case or an assignment (i.e. Mastercard Claims Manager, Goal dates, Deadline dates).
https://collaborate.pega.com/discussion/smart-disputes-response-expected-date-mastercom-tab ***
Accepted Solution
Updated: 27 Jan 2022 8:26 EST
GoldmanSachs
IN
Hi Jamie,
The expected response date is for chargeback. So it the date by which issuer can expect a representment. So it is the same as SLA on Awaiting Acquirer response.
As per MCOM, the timeframes is 45 days and to adjust for delay in record coming in the queue we have a DSS which can be set by each issuer. For example if the acquirer represents on 45th day, MCOM processing the record and placing it in queue and issuer reading the queue could take 2-3 days. So a DSS has been given to issuers to adjust for the delay on top of the 45 days.
So this date is 45+DSS days from chargeback submission date